Return & Refund Policy
Return policy of Sofani :
- 15 days return policy, after 15 days product cannot be return
- Customer should pack the parcel in the same cartoon which he/she had received otherwise re-pick up cannot be done from our end
- If the parcel is not damaged and received in fine condition then it cannot be returned
- In the case of damaged product, submission of photo and a small video has to be submitted from the customer end
- Cancellation in case of wrong product: if the product does not match with the specifications as per your original order, raise the issue in duration of 48hr & report it to support.
- Product purchased on discount or during sale can cannot be cancelled
Refund policy of Sofani :
- Refund can be done when the product has been picked up from the customer end
- 20% amount will be deducted in the case of customer canceled when the order is in transit
- Refund can only be done in the case of customer received the damage product
- If customer purchase more than one product and received one of the product damage then he/she can apply for refund of that particular product only
- Refund will be initiated via NEFT, cash or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.